We're building the go-to-market team for Base44, an AI-powered software development platform recently acquired by Wix. As an Account Manager, you'll be instrumental in managing business customers (from SMB to enterprise), nurturing long-term partnerships, ensuring they realize maximum value from our platform, championing their success, and identifying opportunities for growth.

This role is ideal for a customer-centric professional who thrives in a fast-paced, entrepreneurial environment and is excited to foster relationships that drive both customer satisfaction and business expansion. You'll have a foundational role in scaling our business, advocating for our customers, and shaping a best-in-class customer experience.

We’re building the go-to-market team for Base44, an AI-powered software development platform

Responsibilities:

• Own and nurture relationships with our business customers, serving as their primary point of contact and trusted advisor

• Ensure successful onboarding, adoption, and ongoing engagement with the Base44 platform

• Identify and drive opportunities for account growth, including renewals, upsells, and cross-sells

• Proactively monitor customer health, usage trends, and satisfaction to mitigate churn and ensure long-term retention

• Translate customer feedback and needs into actionable insights for the product, engineering, and leadership teams

• Collaborate with sales, product, marketing, and support to deliver a seamless and positive client experience

• Develop and deliver regular business reviews, demonstrating ROI and helping customers achieve their objectives

• Use AI tools proactively to enhance your own productivity and the team's from drafting - communications and synthesizing customer insights to building lightweight internal tools that reduce manual work

• Maintain and continuously improve how we work - building automations, templates, and AI-powered workflows that scale how the team manages accounts and tracks customer health

• Help define our operating motion from day one - establishing scalable playbooks, tooling, and AI-assisted processes that grow with the team