We're building the go-to-market team for Base44, an AI-powered software development platform recently acquired by Wix. As our Customer Success Team Lead, you'll build and lead the team that owns our business customers after the sale, with a focus on our mid-market accounts, making sure they get real value from the platform, renew, and grow with us.

In your day-to-day, you will
• Lead, coach, and grow a team of CSMs/Account Managers, with a coaching-first cadence: regular 1:1s, account and renewal reviews, call coaching, and QBRs
• Manage a small book of strategic mid-market accounts yourself, serve as the escalation point for the team's most important customers, and step into critical customer conversations
• Help build the post-sale operating model for mid-market customers, including account segmentation, coverage models, onboarding and adoption playbooks, and clear handoffs from Sales
• Manage and improve both scaled (programmatic, digital-led, automated) and higher-touch (dedicated CS, solution engineers, executive relationships, tailored plans) motions, placing customers into appropriate approaches
• Own the team's results for retention, renewals, and customer health, with accurate forecasting and collaboration with Sales on expansion and upsell
• Monitor customer health, usage, and risk signals, ensuring at-risk accounts receive timely and effective support

This is a hybrid position, and the team is expected to come to the office 3 days per week.