Description

We’re growing and looking to hire a Senior GTM Salesforce Business Analyst who embodies our core values: People First, Customer Obsession, Strive for Excellence, and Integrity.

Claroty’s Public Sector practice is rapidly expanding to secure the mission-critical systems that our society’s safety and stability depend on. We are looking for mission-driven professionals who want to join a high-growth team dedicated to protecting critical infrastructure and ensuring essential services remain resilient and uninterrupted.

About the Role:

Are you a highly strategic, business-oriented professional with a strong technical background in the Salesforce ecosystem? We are looking for a Senior GTM Business Analyst to take end-to-end ownership of our GTM processes, translating complex business needs into scalable system solutions. You will act as the US-based anchor for our Public Sector Business Applications team, working closely with the global Business Applications team to ensure global alignment.

Requirements:

As a Senior GTM Business Analyst, your impact will be:

In this role, you will be the critical link between our GTM stakeholders (RevOps, Marketing Operations, etc.) and our technology execution, providing hands-on configuration and design to ensure our systems and processes are optimized for maximum business impact.

• Strategic Partnership & Alignment: Partner with executive and senior-level stakeholders to define, shape, and align the technology strategy with GTM business goals.
• End-to-End Solution Ownership: Own the entire lifecycle: conducting deep-dive discovery, translating complex business requirements into clear, functional specifications and designing scalable, user-friendly solutions.
• System & Process Optimization: Conduct current state process analysis, recommend future-state improvements, and identify cross-topic dependencies to ensure seamless, end-to-end GTM operations.
• Salesforce Expertise & Configuration: Perform hands-on configuration, manage system enhancements (including Flows, Case Management, Knowledge, and Experience Sites), and ensure compliance with Salesforce best practices.
• Change Management & Adoption: Promote change management efforts, including global release planning, executive communication, and defining training/adoption measurement strategies.
• Technology Roadmap Influence: Influence cross-functional roadmaps and prioritization based on strategic business value, staying current with Salesforce releases to recommend and manage the adoption of relevant features.